Frequently Asked Questions

I can login, but once I click a link I get referred back to the login page.

I forget my password or my password is not working, how do I reset it?

I forgot my username, what do I do?

I get a "Navigation Cancelled" error shortly after logging in

I get this error message when I login "Username & password combination is incorrect, please try again"

I get this error when trying to reset my password: "That username does not exist in this portal, please try again"

The login field is only 16 charcters long but my username/email is longer.

When I try to login the screen blinks and brings me back to the homepage.